At SouthSunProducts.com, we make every effort to process (pack and ship) your order as quickly as possible, while making sure that your order is both accurate and carefully packaged.
You will be able to choose your shipping method at the time of checkout. You will never have to pay more for shipping than what you see when checking out.
Please Note: We do not ship C.O.D. For larger orders, we often attach insurance or request delivery confirmations, which is paid for by SouthSunProducts.com.
All UPS Air received before 11AM PST are processed the same business day (Monday through Friday, excluding holidays). UPS Air and U.S. Express Mail orders received after 11AM PST will be processed within one business day. Orders using other paid shipping methods, such as U.S. Mail and UPS Ground, are processed within 1-2 business days.
We are located in San Diego, California (USA), which means that some orders mailed to the East Coast, or outside of this country, may not arrive as quickly as orders mailed to destinations that are closer to us. Please note that occasionally, orders may take longer to process than stated due to large order volumes associated with holidays, special promotions, or delays associated with the carrier. International orders pass through customs, which may add additional delays. top
If you would like to pick up your online order from our retail location in San Diego please select the “In-Store Pick Up” shipping option when checking out.
To pick up your order you will need a valid picture ID for verification. If you would like to send someone other than yourself to pick up your order please leave a comment in the comment area of your order with their full name or send an email to info@southsunproducts.com.
We will not relinquish any orders to anyone unspecified by the purchaser or to anyone without valid picture ID.
Please allow 24 hours for your order to be processed. If you place your order Friday through Sunday please allow 24 hours from the next business day for your order to be processed. If you would like to inquire whether your order is available for pick up please call 858 309 5044 or email info@southsunproducts.com
Customs Charges/Import Duties: For international orders, any taxes or duties assessed by customs will be the responsibility of the recipient.
Signature Waivers: Customers choosing to waive required signatures for express deliveries assume all responsibility for their orders once they leave our facilities.
Special Instruction: Please do not ask us to have the USPS leave packages "on the back porch," etc., as the USPS does not accept special requests.
UPS Tracking: If you have elected to ship via UPS and would like to track your order, please go to the UPS website and enter your tracking number to check the shipping status.
Lost Packages: On rare occasions, due to no fault on our part, a package sent via the USPS may not arrive at its destination. In such an instance, we will reship your order after a reasonable time has elapsed, but will require that you sign and return a letter confirming that your package indeed was never received. This is required so that we can be reimbursed by our insurance company. If we do not receive this signed form back from you, we reserve the right to charge you for the replacement shipment. top
Any other problems, concerns, or questions can be directed to any of our Customer Service Representatives. They can be reached everyday (except for major holidays) from 8:30AM PST to 5:00PM PST.
San Diego Showroom: 8601 Aero Drive, San Diego CA 92123
Phone: (858) 309-5045 Email:Info@SouthSunProducts.com Hours::Mon-Fri 10am-8pm Sat 10am-7pm Sun 10am-5pm Pacific Time
